Our Return/Refund Policy If for any reason you are not satisfied with your purchase, you may return it unworn and unaltered within 30 days. Refunds will be offered in the original payment method. -If purchase was made with check, refund will be issued in whatever method is easiest, as long as 10 business days has passed. -If purchase was made using a gift card, merchandise will be refunded to a gift card. -Online purchases made through PayPal will be refunded to customer's PayPal account.
Custom designed or special-order merchandise, class rings, Mothers rings, and engraved items cannot be returned or exchanged.
Every piece we sell includes one complimentary resizing, whether it be changing the size of a ring or the length of a chain. However, after we have altered a piece, we cannot accept it for return. Because of this, we strongly recommend when buying a piece of our jewelry as a gift that you do not have us resize the piece in any way before the gift has been given. We are happy to do this after the fact with the gift recipient here with us so we can ensure proper sizing the first time. Exchanges Most merchandise is accepted for exchange within 30 days of purchase date, as long as the merchandise has not been worn and is in its original packaging. Most special-order items (as long as merchandise is not personalized) are accepted for exchange within 10 days of pick-up date. All altered or personalized merchandise are Non-Exchangeable (No Refunds).
Custom Work Nulton Jewelers can make just about anything you can dream up in gold, platinum, or silver. All Custom Jewelry is non-refundable, and requires a non-refundable, non-transferable deposit (Deposit: 25/30/50% depending on the Project) before the work begins. Full payment is required when the merchandise is picked up.
Special Orders A “Special Order” at Nulton Jewelers is anything that we order in for you; this is different from “Custom Work” (see Custom Work section for policies about custom work). There is a non-negotiable, non-refundable 50% fee on any canceled / discontinued Special Orders. This fee helps us to cover some of the costs when we order in an item that we were not expecting to add to our showcases. If it is an Individualized Special Order such as, but not limited to, alternative metal rings, specially-cut gem stones, the Special Order is not cancelable once we can no longer cancel the order with our suppliers. At / after that point, full payment is due (no exceptions). Any balance that was prepaid beyond the non-refundable 50% fee can be used on another item in the store or left as a store credit until you wish to use it.
Jewelry Inspections Nulton Jewelers recommends that you bring in your jewelry every six months (whether purchased from Nulton Jewelers or not) to have the pieces cleaned and inspected. This helps prevent any possible damage or loss of your gemstones and keeps your jewelry looking beautiful. After six months of wear, jewelry tends to lose its sparkle. Why let it look dull when we will clean and check it for FREE?!
Gemstone Enhancement Disclosure Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones listed on the front of the sales slip have probably been subjected to a stable and, possibly undetectable, enhancement process using standard gemological equipment. In some cases highly sophisticated instrumentation generally found only in research laboratories may be required to detect treatment. All relevant information will be readily provided to the best of our knowledge.
Our Guarantee / Warranty All merchandise is guaranteed to be what the description states it to be--free of manufacturer's defects. It will be left to the discretion of Nulton Jewelers to determine the limits of our liability for repairs or replacement.