Return/Refund Policy

Jewelry items will only be accepted for return in an unworn, unaltered state. Items purchased from our in-store jewelry showcases may be fully refunded as store credit within 30 days. We will refund to the original payment method within 15 days minus a 20% restocking fee. All Final Sale showcase items are non-returnable and non-exchangeable.

Items purchased at nultonjewelers.com may be refunded to the original form of payment minus a 20% restocking fee.

Store credit may be used toward any showcase item, repair, or design service and does not expire.

No returns will be issued after 30 days. Custom orders, special orders, and personalized items are final sale. We are happy to work with our customers to remedy any customized work not completed to their satisfaction.​

Shipping

All online orders are shipped USPS Priority Mail Express fully insured by us until signed for by the recipient. In stock items will be shipped next business day. For out of stock or special order items, please allow two weeks prior to shipping.

Custom Work
Nulton Jewelers can make just about anything you dream up in gold, platinum, or silver. There is a non-refundable $250 design fee (to be deducted from final cost) for work to begin. After approval of final design, there is a non-refundable, non-transferable 25% deposit before casting into metal. Full payment is due upon pickup. Custom Jewelry is non-refundable. Custom estimates are valid for 30 days from start date above. All drawings and wax carvings are considered property of Nulton Jewelers.

Special Orders
A “Special Order” is anything that we order in for you that we were not planning on adding to our inventory. There is a non-refundable 30% down-payment due in order for work to begin. Once your piece is created, it is considered altered and is non-returnable.

Jewelry Inspections
Nulton Jewelers recommends that you bring in your jewelry every six months (whether purchased from Nulton Jewelers or not) to have the pieces cleaned and inspected. This helps prevent any possible damage or loss of your gemstones and keeps your jewelry looking beautiful. After six months of wear, jewelry tends to lose its sparkle. Why let it look dull when we will clean and check it for free?

​Gemstone Enhancement Disclosure
Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones listed on the front of the sales slip have probably been subjected to a stable and, possibly undetectable, enhancement process using standard gemological equipment. In some cases highly sophisticated instrumentation generally found only in research laboratories may be required to detect treatment. All relevant information will be readily provided to the best of our knowledge.

Our Guarantee / Warranty
All merchandise is guaranteed to be what the description states it to be- free of manufacturer's defects. It will be left to the discretion of Nulton Jewelers to determine the limits of our liability for repairs or replacement.

Guarantee in General
We guarantee everything we make, repair, or sell for one year from the date of delivery unless otherwise notated here or in writing to the customer. This means we guarantee such things as stones from falling out or becoming loose and the parts that we made or repaired not breaking in the areas in which we worked.
Watch repairs are guaranteed for 12 months on our work.
We are unable to warranty watch work if the watch is unable to seal out water and dust, a problem for watches.

Items not guaranteed
1. Glued items
2. Enameling
3. Lead solders that do not have a special “patch” support
4. Gold or Rhodium plating
5. Loss of any prong set stone that has three or less prongs.
6. Loss of any round stone over 1/2ct unless it is set in a six-prong gold setting or a four prong platinum setting
7. Loss of any prong set stone unless it has the following number of prongs (or unless they are set in platinum):

Emerald cut: 4
Oval: 6
Marquise: 6
Pear Shape: 5
Heart Shape: 5
Trillion Cut: 5 (must have “V” prongs)

We do not assume responsibility for the loss of a single diamond and expensive colored gemstones above one carat. Customer should have stone appraised and covered by a jewelry rider.
8. Prong set stones that have thin prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone than the other.
9. Bead setting where the beads are badly worn, or some beads are missing or stones that are set crooked, leaving part of the girdle of the stone to be sticking up beyond the surface of the metal.
10. Channel setting where either the channel is very thing, torn, not straight across the stones OR there is no support underneath the channels to hold them together. Example: No cross wires or support the keep the channel from pulling away leaving the stones to loosen or fall out.
11. Bezel setting where the bezel is too thin, torn, or the stone is set crooked and not all the stone is held in by the bezel.

Specific Item Guarantees and Ring Sizing
1. If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at NO CHARGE within 30 days from the date of delivery. If we did not get to size the customer’s finger and the ring was either a casting, special order, or a sale from us we will resize the ring once at no charge, within 30 days of the date of delivery from our store.
2. If we size a ring to the customer’s requested size and that size is incorrect, we will charge again to resize the ring. Example: We think the customer should wear a size 5 and the customer requests a size 6. After sizing, the ring is too loose. We will charge again.
3. We can only guarantee our ring sizing from the customer’s finger. We can not be given another ring to go by for size and be accurate.
4. The ring size on a ring will not change, but because a customer’s finger can become larger or smaller because of diet, medication, the weather or weight change, we can only guarantee ring sizings for 30 days from the date of delivery for the ring.

Tightening and Checking
1. Tightening stones: Our extra fee charged to check and tighten stones will warranty against stone loss if the stones are set as described. Without the extra charge to tighten the stones, we do not warranty the stones against loss, unless we set the stones.
2. “Checking Links”: When asked to “check links” on rivets, chains, bracelets, clasps, etc., we can not guarantee their loss or durability. Many items can be not checked without taking them completely apart. This will cause the item to have to be repaired just because of the disassembly. Many items that are wearing “okay” today may have a problem days or weeks later. We can only guarantee items that we repair, not ones that we visually inspect.
3. Re-tipped prongs on stones: We can not guarantee the loss of a stone when we do not re-tip or re-prong all the prongs we deem it necessary to repair all the prongs or tips.

Gems and Diamonds
1. We do not guarantee that a diamond or gemstone- once taken out of our store- will not chip, break, scratch, or fracture. No stone, including a diamond, can be guaranteed not to break, chip, scratch, or fracture. We strongly suggest insuring your jewelry.
2. We cannot be responsible for the further fracture or damage to stones or diamonds that are received from the customer that are already damaged, chipped, broken, or have large inclusions or imperfections. We will inform the customer of these items before proceeding with the repair or installation work.